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Individuals

Individuals

Helping people gain skills for education, employment and entrepreneurship is the core of our purpose at MTC Australia. We will help you define your career goals, access no-cost education to help prepare you for employment or small business ownership and support you as you apply for jobs.

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For Employers

Whether you’re a large organisation with branches nationwide or a small family-owned business and whether you need new employees or want to develop existing ones, MTC can deliver the results you need to transform your business.

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About Us

MTC was established in 1989 in Marrickville by a team of just three. Now we’re a group of 450 dedicated people working at more than 40 locations across NSW and Queensland and every year we support 20,000 people with new skills, confidence and opportunities.

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Refer to MTC

Refer to MTC

For over 35 years, our referring partners have trusted us to help their customers find their path in life. Together we can achieve your customer’s unique ambitions so you can improve your outcomes and transform the impact you have in your community.

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Workforce Australia Points Based Activation System (PBAS) FAQs

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What is the Points Based Activation System (PBAS)?

For people getting income support with mutual obligation requirements, Workforce Australia includes a Points Based Activation System (PBAS). PBAS gives you more choice and flexibility in how you meet your obligations each reporting period. You’ll complete tasks and activities to earn the points you need to meet your points target which has been individually tailored to your situation.

Check out this information on how to earn PBAS

How does PBAS work?

Every customer has a minimum number of points to reach each month. You will meet with your MTC Coach, and your points targets will be tailored to suit your circumstances.

Points can be earned with job searches and activities. Each task or activity you do is worth a certain number of points. For each reporting period, you will choose different tasks and activities that add up to your points target. If you earn over your points target, you can bank points and use them towards your next reporting period target.

Here's a video so you can better understand how it works
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How much will each task and activity be worth in points?

 Each task or activity has been allocated a points value starting from five (5) points. These points are set by Workforce Australia. Please visit the link below for the list of points values.

List of point values

How do I earn and report points?

At the beginning of each reporting period, with the support of your MTC Coach, you will choose different tasks and activities that add up to your points target. Each task or activity you do is worth a certain number of points, and you will report the tasks or activities via your Workforce Australia account online or on the Workforce Australia app. If you earn over your points target, you can bank points to use in your next reporting period. Please visit the link below for more information on reporting your points.

Reporting points
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Can I have a discussion with my Coach about the number of points allocated to my activity?

Yes, you sure can! PBAS is a tailored program, so your MTC Coach will work with you to tailor this program to suit your circumstances. Your Coach may increase the points value of certain tasks or activities through an activity bonus to reflect your individual circumstances. Please discuss this with your MTC Coach at your next appointment.

Will every Workforce Australia customer have the same points target?

At MTC, we understand every customer will need unique support on their journey to employment and therefore, our program will be tailored for each customer. Your MTC Coach will get to know you and create a program to suit your requirements – a tailored program just for you.

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What happens if I don’t reach my points target?

If you don’t meet your obligations, your payments could be reduced or suspended. To help you stay on track, your Workforce Australia homepage and your Participation History page will have compliance symbols. There is a green, orange and red zone.

If your circumstances have changed and you can’t meet your points target (obligations) you should contact your MTC Coach immediately. Click the button below for more information.

Read more

What happens if I can’t meet my points target (obligations)?

It is important to contact your MTC Coach immediately if your circumstances have changed and you can’t meet your points target. Your Coach can organise an appointment with you to understand your changed circumstances and have a discussion with you about your obligations. If you don’t meet your obligations, your payments could be reduced or suspended.

To help you stay on track, compliance symbols will appear on your Workforce Australia homepage and your Participation History page, once logged in to your account. There is a green, orange and red zone. To learn about what happens in the different zones, please click the button below.

Learn more

Want to find out more?

If you have any additional questions about PBAS, please speak to your MTC Coach or contact our Customer Care team on 1300 232 663 or info@mtcaustralia.com.au