A key commitment in our Reconciliation Action Plan is to increase understanding, value and recognition of Aboriginal and Torres Strait Islander cultures, histories, knowledge, and rights through cultural learning. We meet that commitment partly through the regular delivery of Cultural Awareness training for employees. Written and delivered by an Indigenous member of the MTC team, the training is designed to extend our knowledge about Aboriginal and Torres Strait Islander histories and cultures, explore how attitudes and values can influence perceptions and behaviours in a customer-focused setting, discuss key ways our teams can be more culturally aware, and explore the importance of effective service when working with Aboriginal and Torres Strait Islander peoples.

In 2025, Cultural Awareness training at MTC has been redesigned by Opportunity Hub Program Manager Holly and she recently delivered an impactful session to fellow MTC employees.

“Understanding my audience is crucial to me, as it allows me to address cultural safety and guide respectful interactions with modern day Aboriginal Australia. My training is developed from a wealth of resources, including my lived experiences as an Aboriginal woman, years of working with Aboriginal communities, extensive studies and cultural training, countless hours of reading and research, and invaluable time spent with Elders at cultural retreats”, said Holly, who identifies as a proud Gomeroi woman of the Kamilaroi nation.

The session, held onsite at MTC’s Liverpool training centre took participants on a journey, from understanding the past to the importance of healing and reconciliation. It deepened understanding of Aboriginal and Torres Strait Islander peoples and cultures and provided valuable tips on meaningful engagement.

One attendee of the training said, “The history of Aboriginal Australians is crucial as it highlights their rich culture, resilience, and contributions. Learning about it fosters respect, acknowledges past injustices, and promotes reconciliation.”

General Manager, People & Culture Samantha Elkins explains, “At MTC, we are committed to continuously improving our Cultural Awareness training. We’ve implemented ways to demonstrate our respect for Aboriginal and Torres Strait Islander peoples by observing cultural protocols during our meetings, events, and social gatherings.”

“Our training is also delivered through an authentic lens, making it more impactful and real. This new approach strives to not only be respectful but also genuinely meaningful.”

MTC Australia operates from almost 60 locations across NSW, Queensland and the ACT. We acknowledge that our sites reside in the Traditional Lands of the Awabakal, Bidjigal, Cammeraygal, Darkinyung, Dharawal, Dharug, Deerubbin, Gandangara, Garigal, Gayamaygal, Gubbi-Gubbi, Gundungurra, Guringai, Ngunnawal, Eora, and Tharawal, Waka Waka, Wandi-Wandandian, Wangal, Wonnarua, Worimi and Yuggera Nations.