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Helping people gain skills for education, employment and entrepreneurship is the core of our purpose at MTC Australia. We will help you define your career goals, access no-cost education to help prepare you for employment or small business ownership and support you as you apply for jobs.

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For Employers

Whether you’re a large organisation with branches nationwide or a small family-owned business and whether you need new employees or want to develop existing ones, MTC can deliver the results you need to transform your business.

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About Us

MTC was established in 1989 in Marrickville by a team of just three. Now we’re a group of 450 dedicated people working at more than 40 locations across NSW and Queensland and every year we support 20,000 people with new skills, confidence and opportunities.

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Refer to MTC

For over 35 years, our referring partners have trusted us to help their customers find their path in life. Together we can achieve your customer’s unique ambitions so you can improve your outcomes and transform the impact you have in your community.

Quality Policy Statement

1. PURPOSE
The purpose of this policy is to state the commitment by MTC Australia (MTCAL) to provide the best achievable quality services, to consistently meet customer and applicable statutory and regulatory requirements.

2. SCOPE
This policy applies to all MTC Australia Board members, staff, and its committees.

3. POLICY
MTCAL is a social enterprise that enables people to overcome barriers on their path to meaningful work. We are an active community-based organisation and strive to meet our vision: To shape a society where everyone has the means and motivation to create a life of their choosing. Through the successful delivery of our programs, we generate a financial surplus that is reinvested into both community-based initiatives and our business. This reinvestment supports the development and delivery of new programs aligned with our purpose, enhancing customer experience, contributing to creating a satisfying and rewarding workplace for our employees, and overall strengthening the quality of our services.

MTCAL comprises operational divisions Employment Services, Education & Training, and Youth & Community, supported by centralised Head Office Shared services.

The key principles in underpinning our policy are:

  • Accountability – individual staff acceptance of personal accountability and responsibility for consistent delivery of agreed-upon services.
  • Emphasis on learning – the Quality Management System is oriented towards evaluation and continuous learning, including learning from our mistakes, and extensively employs improvement methods for this.
  • Teamwork – teamwork is recognised as the key to achieving our objectives and strategy and is explicitly encouraged and fostered within the culture of trust and mutual respect.
  • Continual monitoring and reporting – of all agreed service quality and performance indicators

We maintain and continuously improve a quality management system that complies with the requirements of ISO 9001:2015.

Our Quality Objectives are to:

  • Consistently and efficiently deliver services to our customers that meet their needs and comply with all applicable MTCAL, statutory and regulatory requirements;
  • Resolve customer and employee queries promptly and in a friendly manner; and
  • Give our customers confidence in our services and the ability to meet their needs.

To achieve these objectives, we shall commit to:

  • Ensuring high levels of management and staff involvement in all MTCAL’s operational activity;
  • Continuously engage all stakeholders in meaningful consultation and communication;
  • Making every effort to follow all agreed customer requirements, MTCAL documented processes and statutory and regulatory requirements related to the services being offered; and
  • Measure our performance and use this information for the continual improvement of our services and the Quality Management System (QMS).

Communication of this Policy

This policy shall be made available to all MTCAL’s staff using the Intranet and to all interested parties through publication on our website.

Approved by
Rob Marshall
Chief Executive Officer

Version 4.0
Last Updated 19 August 2024